Shipping Policy

Online orders in the CONTINENTAL USA over $75 get FREE SHIPPING.

 

Online orders typically take between 3-10 days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. You should receive an email with tracking information when your order has been shipped.

 

We ship USPS and shipment can take up to 10 business days. Please do not contact us about your shipment until the 11th day AFTER your order has shipped. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. Please remember that delivery time does not include Saturdays, Sundays or Holidays. A team member will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification needed for shipping.

Return & Exchange Policy

Damages must be reported within 3 days of receiving the merchandise or cannot be returned.

We welcome all qualifying returns for store credit/exchange only within 30 days from the date of purchase.  

 

Non-qualifying items: smells of smoke, pet odor, or body odor; stains, animal hair, has been washed/worn, makeup, deodorant, perfume or similar product stains; or if the item is damaged, it will be returned to you and are subject to additional shipping cost. Items must be in its original condition with tags attached.

You will be contacted via email regarding this business matter.

 

We reserve the right to refuse a refund if the items have any signs of the above non-qualifying damage.

 

We accept returns for store credit on all non-final sale items

when postmarked within 30 calendar days from the date you place your order.

 

Items marked with Final Sale cannot be returned, refunded or exchanged. 

For any questions, please contact us via email.

 

Once we receive returns they will be processed within 3 business days, and at this time you will be issued a store credit through your customer account email at the price of the item(s). You will be able to use your credit on anything you would like. Original Shipping fees are non-refundable.

 

 

How should I send my return back?

 

Please refer to the Return Policy above to ensure that your return meets the criteria stated.

Please use the contact us form to reach out to our customer service team. You will receive an email within one business day with further instructions for your return.

 

Return shipping costs are not reimbursed by Designs by Eleishia. If you received damaged or incorrect merchandise, please contact us so that we can help you with a return label. 

 

Defective Items Or Problems with Shipment

 

PLEASE inspect ALL items as soon as they arrive.  All damages and any problems must be reported within 3 days of arriving via email. We will happily resolve the issue and apologize if this happens! We do our very best to inspect each item before leaving our facility. Please do not use scissors when opening the package and see the insert for proper washing instructions.

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Lastly, we want to ensure your complete satisfaction. We truly care about our customers and our service!  Please feel free to contact us if you have any concerns. 

We thank you for shopping Designs by Eleishia!

 

Sincerely,

-The Team

 



Please send returns to:

Designs by Eleishia, LLC

Order#

P.O. Box 38305

Charlotte, NC 28278-8777

 

 

PROCESSING TIME

 

You will be notified via the email address associated with your order, within 24 business hours of your return's arrival. 

 

 

 

How do I change or cancel my order?

If you need to make any changes to your order, please contact us immediately after making your purchase.

Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale, and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed before any price changes. Orders cannot be canceled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

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